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Continuous Improvement: Enhancing Service Delivery and Customer Experience at UBC (Recorded Session)

Tags: 2024, Change Management, Continuous Improvement, Presentations, Shared Services

September 20, 2024

CAUBO 2024: Main Conference Presentations

Click below to download available CAUBO 2024 Main Conference presentations. Looking for the functional seminars? Visit the presentations page for CAUBO 2024’s functional seminars. Tuesday, June 4, 2024 Wednesday, June 5, 2024

Tags: 2024, Artificial Intelligence (AI) and Robotics, Best Practices, EDI (Equity - Diversity - Inclusion), Financial Management, Financial Sustainability, Human Resources, Presentations, Risk Management, Shared Services

September 20, 2024

Continuous Improvement: Enhancing Service Delivery and Customer Experience at UBC (PDF Presentation)

Tags: 2024, Change Management, Continuous Improvement, Presentations, Shared Services

September 19, 2024

A Deep Dive into the 2024 Sustainable Procurement Barometer: Assessing Organizational Maturity (PDF Presentation)

Tags: 2025, Continuous Improvement, Integrated Planning, Presentations, Procurement, Sustainability

September 18, 2024

One University’s Commitment to Mental Health and Workplace Wellness (PDF Presentation)

Tags: 2023, Continuous Improvement, Culture, Human Resources, Presentations, Wellness and Mental Health

September 18, 2024

UBC Indoor Air Quality Program

The implementation of an indoor air quality program at UBC Vancouver campus. The IAQP involves three key components: (1)An Air Filter Preventive Maintenance Process (2)Subject Matter Experts in Air Filtration (both in-house and external) (3)Supply Management The Air Filtration PM Process involves a degree of inspection that drives the scheduled changes of filter changes throughout … Continue reading "UBC Indoor Air Quality Program"

June 10, 2024

Continuous Improvement Centre of Excellence

In a large and complex organization like UBC, changes — whether planned or unplanned — are constantly happening. The Center of Excellence (CoE) of the Vice-President Finance & Operations (VPFO) Project Management Office (PMO) was created in 2021 to help us navigate these changes. By committing to operational excellence and continuous improvement we can work … Continue reading "Continuous Improvement Centre of Excellence"

June 10, 2024

Transition from paper to digital requests using an enterprise service management (ticketing system) within the Financial Services department of the University of Victoria

The Financial Services team at UVic leveraged the pandemic disruption of services and transitioned to a digital based service using an enterprise service management software ticketing system to receive forms and inquires from across campus. So far, over 80,000 tickets have been submitted via the new ticketing system to Research Accounting, Payments and Banking (accounts … Continue reading "Transition from paper to digital requests using an enterprise service management (ticketing system) within the Financial Services department of the University of Victoria"

June 10, 2024

Improving Our Resilience in Times of Crisis (Part 1) – Governance and Planning Insights: Crisis Management Governance Structures – November 6, 2023

Date: November 6, 2023 Duration: 75 minutes Moderator: Cliff Trollope, Partner, National Leader, Business Resilience Services, MNP Panelists: Bob Maber, Senior Director, Security & Emergency Management, University of Calgary Kim Murphy, Executive Director, Risk Management and Safety Services, Queen’s University Natalia Skapski, Director of Safety & Emergency Services, Capilano University 

Tags: Business Continuity, Change Management, Continuous Improvement, Governance, Models

November 6, 2023

Choose Your Own Adventure—How to Partner Effectively With IT in Universities (Recorded Session)

Tags: 2023, Collaboration, Continuous Improvement, Information Technology, Presentations

September 26, 2023