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Strengthening Housing and Ancillary Operations at The University of King’s College: A Digital Modernization Model for Small Universities

Housing, Ancillary Services, Residence Life, and related student support functions at small universities face unique operational challenges. These units are expected to deliver a wide range of services comparable to those at larger institutions, including student housing operations, residence life programming, summer accommodations, conference services, and coordinated student supports. All this while operating with significantly … Continue reading "Strengthening Housing and Ancillary Operations at The University of King’s College: A Digital Modernization Model for Small Universities"

June 22, 2026

Lazaridis School Digital Workflow Project

The Lazaridis School Digital Workflow Project transformed traditional administrative processes by implementing a cloud-based platform, Smartsheet, to replace manual workflows such as email chains and physical paperwork. This initiative empowers staff to design and launch digital workflows without external developers, leveraging familiar spreadsheet logic and intuitive automation tools. A Community of Practice was established to … Continue reading "Lazaridis School Digital Workflow Project"

June 22, 2026

Proactively Managing the Contractual Process: Supporting Collaborative Research at ÉTS Through Agility and Compliance

At the École de technologie supérieure (ÉTS), collaborative research is vital. But until 2023, our process for entering into partnership agreements was mired in red tape, long negotiations and unexpected legal issues, causing headaches for researchers and partners alike. At the same time, the compliance framework was becoming more complex with regard to national security, … Continue reading "Proactively Managing the Contractual Process: Supporting Collaborative Research at ÉTS Through Agility and Compliance"

June 22, 2026

Fostering Resilience: McMaster University’s Enterprise Risk Management Program

McMaster University’s Enterprise Risk Management (ERM) program exemplifies a comprehensive and innovative approach to institutional risk management in higher education. By embedding risk practices across all organizational levels, the program fosters a proactive, risk-aware culture that supports operational excellence and resilience at all levels. Its core components include a risk taxonomy, a robust risk assessment … Continue reading "Fostering Resilience: McMaster University’s Enterprise Risk Management Program"

June 17, 2025

Information Security Compliance Support Program

Higher-education institutions globally are grappling with the ever-present risk of a cybersecurity breach. Ongoing pressure to report on risk and compliance is known to many, but most struggle with how. You may know what controls are required… training, multi-factor authentication, Endpoint Detection and Response (EDR), MFA, self-phishing and vulnerability management to name a few. But … Continue reading "Information Security Compliance Support Program"

June 10, 2024

Strategic Planning and Enterprise Risk Management: Developing an Integrated System

Saskatchewan Polytechnic has developed a process known as Strategic Cascading, which is used to operationalize the strategic plan by translating strategy into action. Enterprise Risk Management (ERM) has been fully integrated into the strategic cascading process. The ERM program provides a structured, consistent, and continuous process to identify and manage risks that could influence the … Continue reading "Strategic Planning and Enterprise Risk Management: Developing an Integrated System"

June 10, 2024

Facilitating Knowledge Exchange and Staff Connection: Simon Fraser University (SFU)’s Project Management Community of Practice

Recent studies have begun to document the importance of building a project management community of practice (CoP) in academic settings, particularly research administration (Lehman, 2017; Wedekind & Philbin, 2018). Benefits of CoPs include improving organizational efficiency and effectiveness and improving the confidence and connectedness of staff in increasingly complex and uncertain environments (Lee et al., … Continue reading "Facilitating Knowledge Exchange and Staff Connection: Simon Fraser University (SFU)’s Project Management Community of Practice"

June 15, 2022

Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises

At McMaster University, like other Canadian universities and colleges, has a number of student support departments, also call ancillary services. These are activities the generally fall as secondary to the University’s mission, but are an essential part of student support activities. These services include: Housing and Conference Services, Hospitality and Catering Services, Campus Store, Media … Continue reading "Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises"

June 29, 2020

Staff Job Design, Evaluation and Compensation

In collaboration with the University of Western Ontario Staff Association, supervisors and administrators across campus, Human Resource staff developed and implemented a sustainable, effective and efficient job evaluation system for staff roles supporting student experience, administration and the research enterprise. The work began a number of years ago when discussions with the union representatives identified concerns … Continue reading "Staff Job Design, Evaluation and Compensation"

June 10, 2019

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